General FAQs

Frequently Asked Questions.

We get the chance to help our customer with quick decision making, first hand advice on what to do and what not to do, how to obtain help and in what circumstances.

Do not be shy in thinking that we know best ! On the contrary for we entirely rely on our years of training and multiple experiences to tailor this small help guide. Stay tuned !

Talk to Our Team

Get in touch with us.

We're here to help you today. Start your plumbing and heating service now.

07826 088 938

Mon - Sun: 24h / 7 days a Week

General Questions...

If you have leak coming through the ceiling.

The very first mistake we all make when we see water dripping through the ceiling is to rush to the Main stop tap and turn OFF our water supply. I will tell you why doing this without thinking does not help :

What is leaking ?
Why is it leaking ?
Is it a waste pipe?
Is it a water pipe?
Is it a central heating pipe ?
Is it a Domestic hot or cold water pipe?
Could it be the condensate pipe ( if a boiler ) or the overflow pipe? ( if a water tank )
Has anyone just been in the shower ?
What was the last water usage action that triggered this sudden drip through ? ( Has someone used toilet and flushed ? or has someone just used the Wash hand basin in upstairs bathroom ? or has someone just been in the shower washing their hair ?
Has it rain ? or does this often happen after a rainfall?

All of the above are the same question an experience KAMDEM HOMETECH Plumber will ask himself after he walks in through your door. Turning water OFF immediately without considering answer to above question will not speed up the fixing process. But if you can, then We can crack on speedily to fix problem and stop your property from drowning.

So next time water leak through ceiling Please find answer to the above and save Plumber time and your money + get a speedy service.

No Hot Water coming through the taps

In our honest opinion, these are what you should cover before you call us :

Have you turned the Hot water ON ? If not, check your boiler or your water heating element ON.
Is the boiler in the correct water pressure ?
Are you opening / operating the correct tap for hot water distribution?
If boiler is flashing an error code, have you tried to reset it ? if not sure how; Turn it OFF the power, then back ON and wait a moment .

If all the above is CHECKED and still no result, then it is time to call us and we will be happy to help further.

House is Cold , No Heating on the Radiators

No One likes to live in a cold house. In fact when we get a call about a Faulty Boiler breakdown we treat it always as an Emergency because 8 out of 10 houses houses children or vulnerable adult. These are the thinks an able body within the property at the time of a heating issue should look for :

Is the heating demand ON on the heating control thermostat and Or heating programmer as well as the boiler itself ? All those two or three devices will need to be calling for heat all at the same time for your heating to be ON and heat up the house . If only one of the two or three devices is not asking for heat inline with the rest , then you will get No heating.
Check your boiler pressure and adjust accordingly
Make sure the thermostatic Radiator valves on Central Heating Radiator are fully open ( usually to number5)
Are batteries in your boiler control thermostat still in good condition ?
Is there Gas in the property ? ( operate a gas cooker to check this – If not top up your gas and try again )
Try cancelling any Error messages on the boiler by resetting it on the reset button or switch.
If all the above have fail to re-ignite your boiler to heat-up your house , then it is time to give Kamdem Hometech a Call for further professional help .

Service Questions...

Do you offer Emergency Call-Out after 8PM at night ?

How can I get in touch with Kamdem Hometech ?